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Subscriptions and Billing FAQs

Markus Taylor avatar
Written by Markus Taylor
Updated over a month ago

Below are the FAQs related to subscriptions and billing. If your question is not listed below, please reach out to us via the support icon in the lower left corner of your screen so we may properly assist you.

What billing plans does Navgar offer?

  • Currently Navgar offers on a per user basis -$20 USD Monthly or $200 Annually

How do I manage my billing?

  • You can start your full subscription or change your plan from the Billing page, accessible from Admin (top right dropdown)

Where can I find my billing history?

  • You can find your billing history below the billing section. You can also download invoices and receipts here.

How do charges from Navgar appear on my credit card?

  • PADDLE.NET* NAVGAR INC

I am having difficulty (blocked or receiving error messages) when attempting to reach the billing page. How can I fix this?

  • If you see an error such as ERR_BLOCKED_BY_CLIENT when trying to complete a purchase, this usually means something on your device or browser is blocking the payment page from loading correctly.

    This is a client-side issue, not a problem with your account or our servers.

    Why this happens

    The most common causes are:

    1. Browser extensions (most common)

    Ad blockers, privacy tools, VPNs, or security extensions sometimes block payment-related pages by mistake.

    2. Antivirus or security software

    Some antivirus or internet security tools include web protection features that can prevent checkout pages from loading.

    3. Corrupted browser data

    Outdated or corrupted cookies and cached files can interfere with secure payment flows.

    Quick check (recommended)

    Open a private/incognito window and try again.

    • Chrome / Edge: Ctrl + Shift + N

    • Firefox: Ctrl + Shift + P

    • Safari: Cmd + Shift + N

    If the payment page works in a private window, the issue is almost certainly caused by a browser extension.
    ​

    How to fix it

    Try the steps below in order.

    1. Disable browser extensions temporarily

    1. Open your browser’s Extensions/Add-ons page

    2. Temporarily disable:

      • Ad blockers

      • VPN extensions

      • Privacy or tracking protection tools

      • Security or antivirus extensions

    3. Reload the payment page and try again

    4. Re-enable extensions one by one to identify which one is blocking it

    2. Clear browser data

    1. Open browser settings

    2. Go to Privacy & Security → Clear browsing data

    3. Select All time

    4. Check:

      • Cookies and other site data

      • Cached images and files

    5. Clear data and restart your browser

    3. Check antivirus or security software

    If you use antivirus or internet security software:

    • Temporarily disable web protection and test again

    • Or add the payment page to your trusted or allowed sites list

    4. Try a different browser or device

    If the issue persists:

    • Try a different browser (Chrome, Edge, Firefox, Safari)

    • Or try completing the purchase from another device

    Still stuck?

    If none of the above resolves the issue, please contact our support team and include:

    • Your operating system (Windows/macOS)

    • Browser name and version

    • The exact error message you see

    We’ll help you get this sorted as quickly as possible.

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