Whenever unexpected software issues arise, the most immediate question is: “Is it me or is it the software?” We’re humble enough to know that bugs do come up and encourage you to let us know about issues that impact your experience with Navgar software so we can fix them. In many cases however, it’s good to do a couple of things in case there are issues that are local to your machine that may be the culprit. Below is our general Troubleshooting Guide which is followed by Performance FAQs to address more specific issues we are aware of.
Troubleshooting Guide
1. Restart your browser:
Just like any computer program, sometimes browsers just need a fresh start. Here's how to do it:
Windows:
Close all browser windows.
Click the Start button (bottom left corner of your screen).
Type in "Task Manager" and press Enter.
Look for your browser (e.g., Chrome, Firefox, Edge) in the list of running applications.
Right-click on your browser and select "End task".
Reopen your browser.
Mac:
Close all browser windows.
Click the Apple menu (top left corner of your screen).
Select "Force Quit Applications".
Choose your browser (e.g., Chrome, Safari, Firefox) from the list.
Click "Force Quit".
Reopen your browser.
2. Update your browser:
Using an outdated browser can sometimes lead to compatibility issues. Updating your browser ensures you have the latest bug fixes and security patches:
Chrome:
Click the three dots in the top right corner of your browser window.
Select "Help" and then "About Google Chrome".
If an update is available, it will automatically download and install.
Click "Relaunch" to restart Chrome with the update.
Firefox:
Click the three horizontal lines in the top right corner of your browser window.
Select "Help" and then "About Firefox".
If an update is available, it will be detected and offered for download.
Click "Download Now" and then "Install Now".
Firefox will automatically restart after the update is installed.
Safari:
Click the Apple menu (top left corner of your screen).
Select "System Preferences".
Click "Software Update".
If an update is available for Safari, it will be listed under "Other updates".
Click "Update Now" and enter your administrator password if prompted.
Edge:
Click the three dots in the top right corner of your browser window.
Select "Help and feedback" and then "About Microsoft Edge".
If an update is available, it will be downloaded and installed automatically.
Click "Restart" to apply the update.
3. Clear your browser's cache and temporary files:
These files can sometimes store outdated information that causes website issues. Here's how to clear them:
Chrome:
Click the three dots in the top right corner of your browser window.
Select "More tools" and then "Clear browsing data".
Choose a time range (e.g., "All time").
Make sure the boxes next to "Cached images and files" and "Cookies and other site data" are checked.
Click "Clear data".
Firefox:
Click the three horizontal lines in the top right corner of your browser window.
Select "Privacy & Security".
Scroll down to "Cookies and Site Data" and click "Clear Data".
Make sure the boxes next to "Cache" and "Cookies" are checked.
Click "Clear".
Safari:
Click the Safari menu (top left corner of your screen).
Select "Preferences".
Click on the "Privacy" tab.
Click "Manage Website Data".
Search for the website you're having trouble with and click "Remove".
Alternatively, you can click "Remove All Website Data" to clear all cache and cookies.
Edge:
Click the three dots in the top right corner of your browser window.
Select "Settings".
Click "Privacy and security".
Under "Clear browsing data", choose a time range (e.g., "All time").
Make sure the boxes next to "Cached data" and "Cookies and other site data" are checked.
Click "Clear now".
Remember, after clearing your cache and cookies, you may need to re-enter your login information on some websites.
Performance FAQs
Question: I am noticing that when I am typing into Navgar chat, it is incredibly slow on either the Web Application or in my Chrome browser. Why is this happening and how can I fix this?
The slowness is more than likely occurring as the result of too many tabs open respective to your browser. Our suggestion is to first close some open chrome tabs and restart your instance of Navgar, either in browser or via the Web Application. If the issue persists, please reach out and let us know.
Question: On a related note, I am experiencing some sluggishness, not just with Navgar, but with other applications as well. Any idea what's going on?
Whether your computer feels sluggish or you want to optimize performance, identifying applications draining your processor power is crucial. Here's how to easily do it on both PC and Mac:
On PC:
1. Task Manager:
Press Ctrl + Alt + Delete and select Task Manager.
Click the "CPU" column header to sort applications by their processor usage.
Applications at the top are consuming the most resources.
2. Performance Monitor:
Search for "perfmon" in the Start menu and launch Performance Monitor.
Expand "Performance" and double-click "CPU".
In the graph and table, identify processes with high CPU usage percentages.
On Mac:
1. Activity Monitor:
Open Finder and click Applications > Utilities > Activity Monitor.
Click the "CPU %" column header to sort applications by their processor usage.
Applications at the top are consuming the most resources.
2. iStat Menus (Optional):
This third-party app offers a detailed menu bar display of CPU usage, memory consumption, and other system resources.
Identifying the Culprit:
Once you identify resource-hungry applications, consider:
Is the application essential? Some system processes might naturally use more CPU but be vital for smooth functioning.
Are you actively using the application? If not, close it temporarily.
Can you optimize settings? Some applications offer options to reduce CPU usage within their settings.
Is it possible to use a lighter alternative? Consider if another application provides similar functionality with lower resource demands.
Additional Tips:
Close unnecessary browser tabs and extensions.
Update applications and your operating system to benefit from performance improvements.
Scan for malware and viruses, as they can sometimes consume significant resources.