Summary
If you select a plan but the payment form does not appear, the issue is usually caused by something on your browser or device blocking the payment script.
What this looks like
You may see:
the plan is selected, but no card/payment form appears
the checkout area stays blank
the page loads partially, but payment fields never show up
Most common causes
ad blocker or privacy extension
antivirus or internet security software
browser cache or corrupted browser data
local firewall or network filtering
How to fix it
Try these steps:
1. Open the page in a private/incognito window
This disables many browser extensions automatically.
Chrome on Windows:
Ctrl + Shift + NChrome on Mac:
Cmd + Shift + N
2. Disable ad blockers or privacy/security extensions
Extensions that block scripts can prevent the payment form from loading.
3. Try from your mobile phone
In some cases, the checkout works normally on mobile even when it is blocked on desktop.
4. Try another browser
This helps confirm whether the issue is browser-specific.
5. Check antivirus or security software
Programs such as Norton or similar security tools may block payment scripts.
6. Clear your browser cache and cookies
Then reload the page and try again.
If it still doesn’t work
Contact support and include:
a screenshot of the blank payment area
the browser and device you are using
whether it works on mobile
whether you are using any ad blocker, antivirus, or privacy/security extension
Support note
If our team asks you to try the checkout link on mobile, that is a standard workaround for this issue and often resolves it quickly.